Help & FAQs
Please check the FAQs on this page before contacting support. You can browse by category or use the search field to find answers, guidance and technical solutions.
If you still need help, contact your local Horus administrator first (usually based in your Trust postgraduate or medical education centre). They can assist with most Horus queries and local processes.
For technical issues that your local team cannot resolve, such as system errors, login problems or unexpected behaviour, please email england.servicedesk.horus@nhs.net. Include a clear description of the issue, any error messages and screenshots where possible. Queries already covered by this site or relating to local processes and training will usually be referred back to your local team.
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